customer service jobs Melbourne: Detail of the Jobs
|Jobs Title||Customer Service Jobs Melbourne|
|Name of Post:||Customer Experience Agent – Slack|
|Employment Type:||Full-Time Jobs|
|Work Hours:||8 Hours|
|Salary:||AUD 28-39 Per Hour|
|Location:||Melbourne, Victoria, Australia 3000|
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Description of the jobs
To get quality candidate experience, please bear in mind making use of most three roles inside one year to make sure you aren’t duplicating efforts. Our challenge is to make peopleu2019s operating lives simpler, greater pleasure, and greater productivity.
We bear in mind the Customer Experience group a crucial piece of Slacku2019 achievement and we’re committed to empowering and assisting our clients to assist them to get the maximum out of Slack.
Our group enables a huge roster of world organizations that depend on Slack to preserve their enterprise jogging smoothly. Each patron has precise wishes that we goal to fulfill with exceptional help. We’re devoted to supplying you with the possibility to do quality paintings of your lifestyles at the same time as supporting others to do the same.
As a member of the APAC Australian Customer Experience group, you may be accountable for at once assisting clients. While supporting clients, you’ll have the possibility to provide insights to product, design, and engineering groups, and help new function launches.
As a proprietor of patron pride for the people and groups, you figure with, your activity is to resolve problems, talk effectively, and collaborate with inner groups to do away with any obstacles for the patron.
What You Will Be Doing
- Provide fast, correct, and customized verbal exchange to Slack customers thru email, phone, stay chat, and social media.
- Solve patron problems through growing knowledge in applicable product regions and through mastering to troubleshoot a numerous variety of patron problems.
- Identify and floor character patron developments and system enhancements through participating with the group.
- Reproduce and report insects for the Engineering and Product groups to help faster patron resolutions.
- Contribute to the continued mastering and achievement of your group through taking part in experimentation efforts throughout the group that assists power significant enhancements to the patron experience.
- Improve the accuracy of the support we provide to customers by maintaining our learning resources and knowledge base.
What You Should Have
- You have enjoyed a customer-going through position and hold an eager hobby in presenting terrific customer service experiences.
- You are an articulate communicator, talented in each verbal and written English/language, and revel in crafting clean and concise messages to clients.
- You are hardworking and eagerly include the mission of fixing problems, each with software program and smooth skills.
- You are curious about approximately the era and software program and getting to know how our clients use our products.
- You are a standout teammate who believes that the complete is extra than the sum of all parts.
- You are empathetic and revel in coaching clients in any respect range of technical proficiency.
- You have a song report of creating sound choices in step with coping with a while and prioritization of responsibilities.
- You are self-conscious and open to adapting to converting environments.
- You are resourceful, flexible, keep yourself accountable, and persevere withinside the face of obstacles.
- You comply with your commitments (and are sincere whilst something is over your head)!
- You are to be had to paintings assigned shift rotations as wished according to neighborhood legal guidelines and regulations.
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